Why did the Bluetooth disconnect and reconnect?

If the Bluetooth hearing aids are switched off, they will automatically disconnect from the paired device, such as the mobile phone.

Other reasons for disconnecting from the phone:

  • The hearing aid may have run out of battery.
  • Bluetooth is disabled on the phone.
  • The phone is out of range (10 m / 30 ft) from the hearing aids. If the hearing aids are disconnected because they were out of range, it may take up to 2 minutes until they re-connect.
  • The phone maybe be connected to another device (such as the car Bluetooth system).